An anxious patient becomes disruptive during treatment. Which communication strategy best reduces fear and ensures safety?

• A. Build rapport, use simple language, explain steps, offer breathing techniques and breaks, use tell-show-do and distraction, involve a support person if appropriate, and maintain a calm, safe environment.
• B. Use punitive language to discourage disruptive behavior.
• C. Increase chair time without breaks to build resilience.
• D. Argue with the patient to enforce compliance.

Answer: (D)